How HVAC and Plumbing Shops Are Booking More With Ai
Calls do not stop at 5 p.m. HVAC units fail at dinner. Pipes burst at midnight. The office is closed, voicemail picks up, and the customer dials the next company that answers. If you depend on the phone, that is a leak in your revenue.
Industry data points the same way. A large share of service calls happen after hours. Missed emergency calls are rarely recovered. The pattern is boring and expensive. Night calls land in voicemail. No one can book after hours. Staff arrives in the morning overwhelmed, and the hottest leads are gone.
Forbes reports companies miss up to 62 percent of calls after hours, and most callers will not leave a voicemail. If your average ticket is in the hundreds, that is thousands lost each month. One HVAC analysis estimates about 180 dollars in lost revenue per missed call, and an after-hours emergency can be worth 900 dollars or more.
Our custom agent Hermes closes that gap. When a call is missed, Hermes answers instantly. Qualifying the job, capturing the name, address, problem, and time window, booked directly into your calendar.
It works for one reason. Speed wins. You stay focused on jobs, while every after-hours call gets a real response in seconds. No new hires. No overtime. No more losing high-value work.
Want the edge your competitors do not have? Book a Hermes demo and free trial to see for yourself.
Sources
- Absent Answer. (n.d.). Lost clients from missed after-hours calls. https://www.absentanswer.com/blog/lost-clients-from-missed-after-hours-calls/
- Voctiv. (n.d.). Top HVAC contractor answering service solutions for 2025. https://voctiv.com/top-hvac-contractor-answering-service-solutions-for-2025/
This case study is a representative example based on aggregated industry research and modeled scenarios. Individual results will vary depending on factors such as business size, market conditions, and implementation. This content is provided for informational purposes only and does not constitute a promise, guarantee, or offer of specific results. No outcome is implied or assured unless expressly agreed to in writing by the parties. By reviewing this material, the viewer acknowledges and agrees that Shadowdesk Ai, its affiliates, members, and successors shall not be held liable for any decisions made or actions taken based on this content.